Clarkes is re-opening this Saturday!
Please click here for our safe shopping policy


Clarkes Update

Good News! - We are starting to deliver.


Update 18th May 2020

Our warehouse is now partially up and running and starting to carry out a contactless delivery service to our customers who are happy to receive their orders. This service follows present government guidelines in relation to social distancing to keep our customers and staff safe.

We can deliver your goods wrapped to your doorstep, garage or with direct access, to your garden.

Our previous in-home delivery and installation service is currently un-available due to the government restrictions. We are ready to re-start this service at the earliest opportunity once restrictions are altered. If you require this service we will safely store your goods until we are able carry out the delivery.

Please note many items are large and will require two people to lift and carry into the home with some assembly and disposal of packaging.

Our delivery teams have new working procedures following government guidelines including gloves, hand sanitizer and specific vehicle cleaning routines.

Garden Furniture:

Should we be able to deliver these specific goods directly to your garden we can If required unwrap, assemble and remove packaging.

Customer Collection:

Although our showroom in Maidstone remains closed you are now able to collect directly from our warehouse in Marshwood Close, Canterbury, this must be by appointment and following the social distancing regulations and protocols. Please contact enquiries@clarkesfurnishers.co.uk for more information.

Unfortunately because of the current restrictions we will not be able to collect and dispose of any existing items, we will re-introduce this service when possible.

Every customer order is important to us and we are working hard to deliver every order as quickly and safely as possible, you may experience a little delay whilst we catch up and we thank you for your patience during this time.



Update 5th May 2020

As the situation surrounding the Coronavirus is constantly changing we wanted to let you know that the health and safety of our customers and employees remains our top priority. As COVID-19 continues to impact on our daily lives, we have been closely monitoring the situation and are following the advice of Public Health England. We have put together some Frequently Asked Questions surrounding our response to the current situation and wanted to make sure that you are aware of these. Should you have a question that we have not answered then please contact us by emailing info@lenleys.co.uk and we will endeavour to get back to you as soon as possible.

Is your store open?

Our retail store is currently respecting government guidelines and is therefore closed. The safety of our staff and customers comes first, so we feel that this is the right thing to do.

Can I purchase online?

Our online shop remains open so that you can place orders and browse from your home. If you require any help or information placing an order via our website please email info@lenleys.co.uk.

Is Terrazzo restaurant open?

Under government guidelines our Terrazzo Restaurant is currently closed until further notice.

When will your store reopen?

The current situation is unprecedented and we’re working diligently to help our customers and employees through it. While we’re looking forward to reopening our stores and resuming deliveries and other services as normal, we will be guided by government advice and continue to do all we can to help stop the spread of the virus. We’ll post any important updates so please keep an eye on this page.

What is happening with Customer Services?

If you have an outstanding customer service issue with us, please rest assured that our commitment to you will not change during this period. As soon as we are able to reopen then we will be in contact to continue to help you. If you had a home visit booked which we have been unable to carry out, we shall be in touch as soon visiting is judged safe to undertake. At this point we will clarify our distancing and safety procedures to check that you are happy to receive us.

If you would like to report a new customer service issue then please email your comments to enquiries@clarkesfurnishers.co.uk. We will then contact you as soon as we are able to help with a solution or we are able to re-open our store.

Are you making deliveries?

Currently our distribution centre is temporarily closed, and all deliveries are suspended. Due to the need to protect our customers and incredible team members, we have been unable to safely complete deliveries in customers’ homes at this time. We are currently working hard on a revised set of working practices in order to be able to facilitate home delivery, whilst also protecting our employees and customers, and keeping government guidelines in mind. As soon as it is judged to be safe for us to re-open our distribution centre, we will make it a priority to do so.

What is happening with outstanding orders?

Outstanding customer orders that have been received into our distribution centre are being safely stored in our warehouse. We cannot pre book any deliveries during this time of uncertainty but as soon as we can safely recommence our delivery operations we will contact customers that are awaiting delivery. At this point we will explain the revised set of working practices and safety procedures necessary for a home delivery and ascertain that the customer is content with these procedures.

Orders that have not yet been received into our warehouse are likely to be subject to a delay due to the widespread suspension of global manufacturing during this time. The temporary halt in manufacturing means we are unable to give an exact date of arrival into our warehouse at the moment. We are liaising closely with our dedicated supplier network to ensure any delays are minimised. However, circumstances differ across different factories and different countries, which makes it very difficult to be specific about delays until operations recommence more fully.


We would like to thank all our customers for their patience and understanding during this time. As soon as we have an update, we will be sure to update this page with information. We hope you and your family remain safe during this uncertain time.



Update 8th April 2020


During these unprecedented and challenging times, we felt it timely to communicate again with all our past, present, and future customers.

Our entire workforce is presently at home as their safety, and the safety of our customers, is of course our primary consideration. In common with most businesses, the disruption to our 84-year-old family business is both unique and challenging. We are however ready to re-open at the earliest opportunity, to continue to give you the help and service you might require with your furniture and furnishings.

If you specifically have goods awaiting delivery, or are expecting your goods in the near future, please be aware that we will open our distribution centre as a priority once it is deemed safe to do so. In anticipation of this we will direct adequate resources to cope with the likely volumes to make sure that you are not inconvenienced any longer than is needed.

We will continue to operate our digital and social channels at www.clarkesfurnishers.co.uk and our Facebook Page. Please visit these for the latest information and updates, and, if you need a bit of light relief, for some inspiration for your décor whilst you are at home.

If you need to contact us urgently, please email enquiries@clarkesfurnishers.co.uk, this account will be regularly monitored and we will get back to you as soon as possible.

We know that the success and longevity of our business has been down to the support and patience of our many valued customers. We are extremely grateful for this as well as the understanding that is being shown at this particular time.

We send you and your families our best wishes,

Lavinia Watts

Partner



Update 23rd March 2020

As a family run business, the safety and well-being of our customers, staff and the local community is our top priority during these uncertain times.

Following on from our communication last Friday we have now made the difficult decision to close our Clarkes showroom until further notice at the end of today, Monday 23rd March 2020. We believe this to be the right decision in order to mitigate the potential spread of the coronavirus and to keep our customers, staff and their families safe.

You, our customers, are exceptional and we know that you will understand that we have not come to this decision lightly. We have been a family-owned business for almost 85 years and that would not be possible without the continued support from our customers. We would like to sincerely thank all our customers and staff for their patience, continued support and understanding while we endeavour to deal with this challenging time.

Our distribution centre will also be closing at the end of Tuesday 24th March 2020 and we apologise to those customers who would have expected their deliveries shortly. We will deliver to customers with outstanding goods as a priority once we re-open.

We will continue to operate our diital and social channels www.clarkesfurnishers.co.uk our and our Facebook Page @ClarkesFurnishers. Please visit these for the latest information and updates, and, if you need a bit of light relief, for some inspiration for your decor whilst yo uare at home.

If you need to contact us urgently, please email enquiries@clarkesfurnishers.co.uk this account will be regularly monitored and we will get back to you as soon as possible..

We look forward to welcoming our customers and staff back through our doors very soon and we want to thank you for your understanding. We wish you and your families well through this difficult time.

Lavinia Watts

Partner



Update 20th March 2020

As a family run business for almost 85 years we have always prided ourselves on providing a safe environment for our customers and staff and our aim is to continue to do this through this challenging time.

You, our customers, have provided continued support for our independent family business and we greatly appreciate it. Our staff also continue to be hard working and incredible, especially through this tough time and their commitment to the business and to our customers as always is exceptional, which we are extremely grateful for.

As we write this, we are still open and expect to be open next week (i.e week commencing 23rd March 2020). We are paying close attention to developments in order to safeguard the health and wellbeing of all our customers and colleagues.

Our distribution centre remains fully open and we are continuing to make deliveries to all our customers whilst retaining a high level of hygiene and care. We have equipped our delivery crews with extra products to maintain this level of hygiene for their safety and yours. We would also like to thank our customers who have been very understanding and flexible whilst we deliver their goods and if there are any questions about delivery we will do all we can to answer them. We know customers still want to receive their goods and we are grateful for this.

We will continue to respond to the situation and we will ensure any changes and updates are communicated through our digital and social channels including our online store at www.clarkesfurnishers.co.uk our and our Facebook Page @ClarkesFurnishers.

If you have any queries or would like any information on any products we have then you can contact us via email at enquiries@clarkesfurnishers.co.uk or phone us on 01622 753073.

Thank you for reading this message, and our very best wishes to you and your family and friends.

Lavinia Watts

Partner

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